A list of real-world RPA use cases by function.
Click on the use cases with links (in blue) for details of the use case. More use case details will be added and linked soon. The grid itself will also be updated with new use cases and functions.
If you like a summary of typical RPA use cases, I have a list here.
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Finance & Accounting | Human Resoruces | Sales & Marketing | Information Technology | Operations | Customer Service | Supply Chain | Payroll |
Invoice Processing | Employee Onboarding | Brand monitoring | Server/Storage Provisioning | Risk Management | New Account creation | Supply chain risk & management | Payroll payment |
Vendor Onboardng | Employee Offboarding | Update CRM | Daily/Periodic checks | Fraud detection | Unlock accounts | Vendor slection and procurement | Employee setup |
3-way matching | Background checks | Customer Managemenet | Database Administration | Compliance reporting | Reset Credentials | Supply and Demand planning | Earnings and Deductions |
Accounting Journal Entries | Employee data management | Competitor price monitoring | System Administration | Licensing and registrations | Update and Delete Accounts | Inventory management | Time record validation |
Collections Payment matching & Processing | External portal updates | Invoice Creation & Distribution | Network support & provisioning | Regulatory reporting | Support Ticket Creation | Contract monitoring and enforcing | Staff Transfers |
Expense Management | Unemployment verification | Legacy to Mobile integration | Database Administration | Inventory Management | Escalation Management | Shipment scheduling and tracking | Payroll audit |
Update Exchange rates | Leave Management | External portal updates | Backup Management | Portal interactions | Progress Chasing | Refunds and returns | Payroll reporting |
Account reconciliations | HR Compliance checks | Marketing campaign adminstration | Patch Management | Facilities management | Interfacing with external support vendors | External portal updates | Data Collection streamlining |
Credit Checks | Job Posting | Analyze social media sentiment | Testing Automation | Vehicle booking & administration | Updating and closing Tickets | Order Processing | Data Access Acceleration |
Finance Data Management | Resume Screening | Automate Rewards & Gifts | User Experience Monitoring | Staff management | Customer records Management | Shipment status communication | Data Validation |
Finance Reporting | Offer Letter Administration | Advertising spend management | Data Migration | Customer relationship management | Service level management & reporting | Customer Onboarding | Payroll analysis |
Debt Recovery | Recruitment administration | Product Administration | Legacy Non-API Integration | Legacy to Mobile integration | System Synchronisation | Supplier relationship management | Benefits administration |
Financial planning and analysis | Learning & Development administration | Sales Forecasting | Infrastructure and Application Monitoring | Reporting | Workflow acceleration | Spend analyics and reporting | Compliance reporting |