Robotic Process Automation Use Case Grid

A list of real-world RPA use cases by function.

Click on the use cases with links (in blue) for details of the use case. More use case details will be added and linked soon. The grid itself will also be updated with new use cases and functions.

If you like a summary of typical RPA use cases, I have a list here. 

Finance & Accounting	Human Resoruces	Sales & Marketing	Information Technology	Operations	Customer Service	Supply Chain	Payroll
Invoice Processing	Employee Onboarding	Brand monitoring	Server/Storage Provisioning	Risk Management	New Account creation	Supply chain risk & management	Payroll payment
Vendor Onboardng	Employee Offboarding	Update CRM	Daily/Periodic checks	Fraud detection	Unlock accounts	Vendor slection and procurement	Employee setup
3-way matching	Background checks	Customer Managemenet	Database Administration	Compliance reporting	Reset Credentials	Supply and Demand planning	Earnings and Deductions
Accounting Journal Entries	Employee data management	Competitor price monitoring	System Administration	Licensing and registrations	Update and Delete Accounts	Inventory management	Time record validation
Collections Payment matching & Processing	External portal updates	Invoice Creation & Distribution	Network support & provisioning	Regulatory reporting	Support Ticket Creation	Contract monitoring and enforcing	Staff Transfers
Expense Management	Unemployment verification	Legacy to Mobile integration	Database Administration	Inventory Management	Escalation Management	Shipment scheduling and tracking	Payroll audit
Update Exchange rates	Leave Management	External portal updates	Backup Management	Portal interactions	Progress Chasing	Refunds and returns	Payroll reporting
Account reconciliations	HR Compliance checks	Marketing campaign adminstration	Patch Management	Facilities management	Interfacing with external support vendors	External portal updates	Data Collection streamlining
Credit Checks	Job Posting	Analyze social media sentiment	Testing Automation	Vehicle booking & administration	Updating and closing Tickets	Order Processing	Data Access Acceleration
Finance Data Management	Resume Screening	Automate Rewards & Gifts	User Experience Monitoring	Staff management	Customer records Management	Shipment status communication	Data Validation
Finance Reporting	Offer Letter Administration	Advertising spend management	Data Migration	Customer relationship management	Service level management & reporting	Customer Onboarding	Payroll analysis
Debt Recovery	Recruitment administration	Product Administration	Legacy Non-API Integration	Legacy to Mobile integration	System Synchronisation	Supplier relationship management	Benefits administration
Financial planning and analysis	Learning & Development administration	Sales Forecasting	Infrastructure and Application Monitoring	Reporting	Workflow acceleration	Spend analyics and reporting	Compliance reporting

Last Updated on 9th March 2021